FAQ

✨ Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as secure online payment options available at checkout.

Q: Can I change or cancel my order?
A: Yes—if your order hasn’t been shipped yet. Please email us at info@galaxypvtltd.shop as soon as possible.

🎁 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! UK delivery is always free. International orders have a £15 flat rate, or enjoy free shipping for orders over £200.

Q: How long will delivery take?
A:

  • UK orders: 2–5 business days

  • International orders: 7–15 business days (depending on location and customs clearance).

Q: Will I receive a tracking number?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with tracking details.

🎄 Returns & Refunds

Q: What is your return policy?
A: We offer 30-day free returns and exchanges. Items must be unused, in original packaging, and in resellable condition.

Q: How do I start a return?
A: Simply email us at info@galaxypvtltd.shop with your order number, and we’ll guide you through the process.

Q: Do you cover return shipping?
A: Yes, within the UK returns are free. For international customers, return postage is covered in cases of faulty or damaged items.

🌟 Products & Quality

Q: Are your products handmade?
A: Many of our ornaments and tree skirts are handcrafted or finished by artisans, giving each piece its own unique charm.

Q: Will my decorations look exactly like the photos?
A: We photograph our products carefully, but slight variations may occur due to craftsmanship and natural materials—this is part of their festive beauty.

💌 Contact & Support

Q: How can I reach you if I need help?
A: You can email us at info@galaxypvtltd.shop or call +44 161 291 6325. We usually reply within 24 hours on business days.

Q: Do you offer wholesale or collaborations?
A: Yes! Please contact us via email with the subject line “Wholesale/Collaboration” to discuss opportunities.

✨ At GALAXY PVT LTD, our goal is to keep your holiday shopping merry, stress-free, and full of sparkle. If your question isn’t answered here, don’t hesitate to get in touch—we’d love to help.